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Emperia - Travel ERP Software

TravelCarma Travel Agency Software

Internet Booking Engines

Back & Mid-Office Management

B2B Agent Management

Inventory Management

Supplier Integration

Quotation & Itinerary Management

TravelCarma Emperia is a web-based Travel ERP System that helps travel agencies maximize their online bookings while reducing their administrative costs. You can sell your travel products via multiple channels(B2C, B2B and B2B2C) and efficiently manage your operations through our advanced back-office automation module.

It is completely modular in nature making it truly scalable and can also easily be integrated with your existing IT solutions as and when needed.

  • Complete Booking Automation
  • Error Free Accounting
  • Faster Quote Generation
  • Higher Staff Productivity

Take Bookings 24x7

TravelCarma's ERP software for travel agencies allows your B2C and B2B customers to book flights, hotels, packages, activities and ground transportation online with real-time rates and availability. What’s more, with our Travel ERP you can sell both third-party inventory of your choice as well as your directly contracted inventory on the same interface.

  • Integrates easily with your existing website and branding
  • Offers a seamless booking experience on both web and mobile
  • Aggregate both your XML API suppliers and negotiated fares
  • Auto-generate e-tickets and vouchers with your own logo
  • Provide co-branded vouchers and emails to your sub-agents
  • Allow customers to add multiple items to a cart and book them in one transaction
  • Display a wide variety of filters and search options
  • Display rates in multiple currencies
  • Set rules on the fly to offer variable pricing and incentives to your clients
  • Capture customer information for loyalty programs and incentives
  • Auto cancellation of unconfirmed bookings

Simplify Back-Office Operations

ERP solutions for travel agencies can help you manage various aspects of your agency anywhere, anytime. Automate routine admin tasks to improve overall staff efficiency and minimize costly human errors. Experience cost savings of upto 60%

  • Centrally manage web and mobile bookings, including cancellations and modifications
  • Configure system wide user roles and logins
  • Set up markups and margins based on product, sales channel, branch, region, supplier etc
  • Set up both static and dynamic promotions and advertisements
  • Allow staff to make credit-based bookings on behalf of customers
  • Simplify reconciliation – find out exactly how much is receivable from suppliers, how much you owe your sub-agents etc
  • Track employee bookings and the limits given to each employee
  • Access advanced reports and analytics on the activities happening through the portal, including bookings, commissions, sales, revenues etc
  • Manage customers and their booking records within the system or connect your existing CRM system into the booking platform seamlessly

Centrally Manage your B2B Agents

Our Travel ERP system allows your sub-agents to securely access your live inventories, make reservations and issue instant confirmation for their end customers. Manage agent markups, margins, credit limits, commissions and other business rules on one platform.

  • Set up ‘n’ number of downline agents with secured access for each agent
  • Classify agents and assign unique markups to each agent class
  • Set up prepaid and postpaid agents separately
  • Set up and manage agent-wise credit limits
  • Provide private label booking portals to your agents (B2B2C)
  • Get agent-wise online recharge facility
  • View and manage bookings made by downline agents
  • Issue vouchers on behalf of downline agents
  • Let your downline agents apply real-time markups on B2B bookings
  • Get agent-wise booking reports

Add & Distribute your Travel Products

Load all your directly contracted inventory of hotels, packages, activities and car rentals in the CRS and manage pricing, availability and booking policies from a central location with the help of our Travel ERP system. Allow your hotel partners to log in via the extranet and update their inventory in the system.

  • Add hotels and other vendors you have direct contracts with and manage their rates and availabilities
  • Control pricing and configure commissions and markups
  • Sell contracted inventory along with third-party content on your website
  • Manage allocations and promotions for a season or a specific period, eg. Christmas/New Year
  • Configure amenities at macro and micro levels to take care of special requests
  • View business statistics at a glance through the dashboard
  • Eliminate the hassle of managing your content and processing manual confirmation for each booking
  • Provide individual login for each hotel and let the hotel manage their rates and availabilities through the extranet
  • Distribute contracted inventory to resellers/affiliates through an outbound API

Bring in your own Suppliers

Have your own XML API contracts? Great! Integrate multiple third-party suppliers into your website to offer a wide range of content to your customers at the best possible rates. No more logging into each supplier’s system for rates and availability.

  • Choose from over 80 existing integrations and/or bring in new ones
  • Offer your customers global inventory of hotels, flights, car rentals, tours and more
  • Sell unique and best priced hotel inventory on your portal using our de-duplication and mapping process
  • Add your own markups to the supplier rates for optimal revenue management
  • Aggregate and distribute third-party inventory across multiple web and mobile sales channels
  • Platform Agnostic - Connect to diverse platforms and data sources
  • Compatible with Industry standard XML specifications (OTA and TTI)
  • Unified XML interface - initiate a single search against multiple suppliers and receive a single integrated response
  • Switch off feeds where your supplier balance is less to optimize the use of your deposit
  • Control airlines in the feeds and even switch to different suppliers automatically for different destinations

Build Complex Quotes in Minutes

Preparing quotations is one of the most time-consuming areas for a Travel Agency. TravelCarma's Travel ERP solution helps you generate branded itineraries and quotes with real-time pricing in one-third the time it would take you manually.

  • Select multiple inventory items from the database and build fully customized multi-day itineraries for customers
  • Save the itinerary with its validity & book at a later date with real-time rates and availability checks
  • Build quotes with the desired products and send them to multiple customers via email
  • Book all the items in the quote in a single transaction
  • Experience higher productivity as your staff won’t have to juggle between multiple supplier systems and spreadsheets
  • Copy, merge, save and reuse quotes which saves a phenomenal amount of time

Emperia Brochure



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Internet Booking Engines

TravelCarma offers complete set of Internet Booking Engines for Travel Agents which allow your customers to book different travel products offered by you like, Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants.

Our user-friendly booking engines helps your customers to easily search, check availability, compare, make booking and do payment online. The interactive, intuitive and attractive design of the booking engines involves your customer into a buying experience which ensures that they easily complete the booking cycle till payment. It also allows you to cross-sell your other products/services. This increases the customer satisfaction as well as increases look-to-book ratio.

On technical front, our Booking Engines are developed using latest technology. Through our aggregation engine, it can be easily integrated with multiple suppliers of different travel products (GDS, Wholesalers, etc) as well as your own contracted inventory. It allows you to apply business rules at various stages. For B2B agency, our unique "Quotation Management system" increases the productivity of your employees/sub-agents by 300% and profitability by 200%.

Booking Engines are also enabled for Social-Media as well as Mobile.

  • End-to-End Bookings
    • End-to-End inventory access and online bookings with instant confirmation
    • Instant confirmation for booking, modification, cancellation & registration
    • Online bookings on behalf of agents, members, or branch employees
  • Planner
    • Create and save Planner and share it on Facebook via email for future reference
    • User can view real time rates and make booking on click at link in the mail
  • Quotation Management
    • Add selected products to the Quotation and send it through email.
    • Quotation can be generated and send via email to multiple recipients.
  • White Label or Private Label Booking Engine
    • Booking engine can be easily integrated with other websites maintaining the same look and feel.
    • It can also be integrated with any other third party suppliers.
  • Facebook Booking Engine
    • Booking Engine allows the Facebook users to book online on your portal.
  • Mobile Booking Engine
    • User can make online booking at the portal using the mobile interface application.
  • Business Specific Booking Engine
    • Set up account for different users like customers, agents and corporate users.
    • Booking Engine supports corporate booking (MICE) with discounted rates.

Highlights

  • Multi Product, Multi Currency & Multi Lingual Booking Engine
  • Single Booking Engine For Different Business Models - B2B, B2C And B2E
  • Advanced Search And Filter Options For The Search Result
  • Supports Multicurrency, Hedging, Different Payment Gateways
  • Users Can View History Of Transaction Modifications, Cancellations & Bookings

Benefits

  • Travel Agent can provide online bookings of multiple businesses of Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants
  • Connection to multiple inventory with meta search ability helps agents to have multiple suppliers sources simultaneously
  • Maintain different business logics within the system
  • Interfaces with ancillary service providers including payment gateway
  • Automated fare rules, more info and conditions check

Inventory Management System

TravelCarma's CRS allows a travel business to easily set up and manage complete details of all its suppliers and inventory of hotels, packages, excursions, transfers and car-rentals along with pricing. They can load the inventory for different businesses, such as hotels, activities, packages and vehicles into the CRS, along with availability and net rates. They can then add mark-ups and/or commissions to the net rates and control the price to be shown on the website when somebody makes a search using the booking engine. With TravelCarma, travel agencies can also allow vendors to access the CRS so that the vendors can directly manage their inventory, reducing the workload of the travel agent.

They can also set up business rules, policies, promotions and differential pricing based on season, customer class etc as well as stop sell and black out dates(for hotels). TravelCarma's CRS makes it extremely easy for a travel business to manage its inventory and suppliers, and allows its customers and distributors to centrally access and book its inventory in real time.

  • User Management
    • Create users at different level and define access rights at each user level.
    • Information stored in CRS has a restricted access for users of the respective levels.
  • Role Management
    • Create users at operational levels who have rights to manage multiple businesses and inventory of subordinate user.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
  • Nationality Specific Rates
    • Define room rates based on nationality.
  • Promotion/Offer Management
    • Set up promotion/ offers for a specific period with exception criteria.
  • Stop Sell
    • Set black out dates (stop sell) for an inventory to make it unavailable for online booking.
  • Policy Management
    • Set up different policies by providing their respective details and parameters.
  • Comprehensive Report Generation
    • Comprehensive Report generation for various business objectives.

Highlights

  • Online Inventory Management
  • Updated Inventory Information
  • One point Control
  • Expansion in sales Network
  • Strategic Decision Making
  • Business Management
  • Easy Administration
  • Increased staff Productivity

Supplier Connectivity

Travel distribution is changing dynamically with suppliers trying to directly reach to either consumers or OTAs. With so many distribution channels available, it is a key to have efficient and effective Distribution Management strategy. There are a lot of complexities in the processes and business rules in managing commissions, rates, fees, etc. while distributing your inventory on different channels. Along with travel inventory, availability and rates, various metadata and optional services from the suppliers are also bundled in the travel product to sell.

TravelCarma has addressed these challenges with its proven expertise in integration with GDS/IDS/OTAs and other Travel Distribution Systems for its clients.

    • Integrations Expertise with Travel Distributors like HotelBeds, HotelsPro, GTA, Travco, Tourico, Hertz, Avis etc.
    • Integrations with Internet Distribution Systems (IDS) and other Online Travel Agents.
    • Expertise in sourcing/publishing, inventory and metadata information to/from different channels as well as alternate distribution sources.
    • Channel Management, Commission Management, and Pricing Management.
    • Fully web services driven, platform agnostic - connects to diverse platforms and data sources.
    • Compatibility with Open Travel Alliance (OTA) standards.

Highlights

  • Access of inventory available
  • Multiple sources Aggregation
  • Superior Connectivity
  • Incorporation into existing systems
  • Selected display of inventory
  • Installation of software not required
  • Increased efficiency and Productivity

Agent Management

Sales Channel Management is agency solution for small-medium-big size agencies. TravelCarma’s Sales Channel Management System is a hierarchical model for agents’ management. Associated travel agents do not need to manually maintain all their contracted rates and inventory. The latest update is available in the Travel agency system and can be viewed by any designated reservation staff, at any time, in real-time manner (online).

Sales Channel Management allows managing Agents, Sub-Agents for all hierarchy. Online Sales Channel Management allows managing commissions percentages for each agents and sub-agents. Each travel agent can be assigned a username and password to access their contracted rates/discounts directly from travel agent system.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Updated Technology usage
  • Round the clock Access
  • Minimize Administrative cost
  • Expand Agents Network
  • Easy & user Friendly interface

XML API Services

TravelCarma offers high end XML API web services solutions for travel agents. Travel Agent XML API will create gateway for you and connect your agents directly to you resource. Travel Agent XML API enables access to your resources and extends you agent range. Travel Agent XML API built on the concept of an Enterprise Service Bus (ESB) is scalable. Easily configurable architecture of Travel Supplier Connectivity is based on XML and SOA (Service Oriented Architecture).

XML API allows travel agents with proprietary or third-party booking platform to integrate and build highly customizable booking interface. It is able to query multi-GDS contents sourcing into singularly unified booking interface. Supply inventory from CRS as OTA (OpenTravel™ Alliance) compliant xml web services in a cost effective and secure manner.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Industry standards architecture
  • Map and translate data
  • Real time aggregated inventory
  • Keep with business environment
  • Reduce Duplicate data
  • Cost effective IT infrastructure

Online Travel Portal

Having an Online Travel Portal and updating it regularly is mandatory to survive and grow in the dynamic highly competitive environment of the Travel & Hospitality Industry. But it is very expensive and time consuming for creating, hosting, maintaining and updating such portal. Also, it requires technical skills and has dependency on web-masters.

TravelCarma addresses these challenges by offering a solution which helps you to drastically reduce the cost, time and effort of creating, maintaining and updating your Online Travel Portal. Our solution is very easy to use and you can yourself update/manage your website without any technical skills or dependency on web-masters.

Our solution is Content Management System (CMS) based which facilitates managing content as well as gives you full independent control of your website/portal. Moreover, you can also offer a website to your down-line agents (B2B2C) with your own booking engine (white-label).The solution is SEO (Search Engine Optimization) friendly and social media enabled, which ensures that you have more visitors and better look-to-book ratio.

We have already designed multiple website templates (layouts / designs) to choose for your portal (http://templates.travelcarma.com). Our readymade templates enable to quickly launch your portal. If you need a customized template (design) as per your choice/branding, our team of designers and Usability Analysts can help. Or if you already have your design ready, we can easily integrate it with our CMS.

  • Manage Website
    • Travel Agents can manage web content in WYSIWYG editor.
    • Add/edit webpage content, upload images, PDF files etc.
  • No Technical Expertise Required
    • Travel Agents can maintain the website themselves to avoid web maintenance expenditure.
    • Without any programming user can do modifications like new content updations or new page addition.
    • User can organize the web pages in hierarchical and sequential order and set link on each page for redirection to the same.
  • Manage & Capture Information
    • Travel Agent can manage Advertisement, Newsletter, Testimonial, Press Release and FAQs displayed on the site.
    • Manage various module level settings related to the records and user type.
    • Capture the customer’s details for email campaign.
  • Web Sharing & Search Engine Optimization
    • Share website content with other websites and applications.
    • Host the same content for multiple domains.
    • Create search engine friendly page with potential content to get easily optimized for search engine.
    • Travel Agent can create Tag Cloud and manage hyperlinks at each tag.
  • Social Media Integration
    • Site visitor can post their review for Deals/offer on the Social Media websites like Facebook.
    • Site visitor can follow Travel Portal profile at the Social Media website – Twitter to get updates.
    • User can also login into the system with his/her Facebook account details.

Highlights

  • Do-It-Yourself: easy to update web content using WYSIWYG editor
  • Easy to use
  • Reduce cost of Maintenance
  • Multilingual
  • Lesser Turnaround time
  • Greater Flexibility
  • SEO Friendly
  • Easy integration with booking engines and social networking modules.

Benefits

  • Online Travel Portal based on Content Management System (CMS) gives you full control on your website and content.
  • A frequently updated website attracts importance and higher page ranks by Search Engines. Our CMS allows you to leverage this benefit by easily update your website regularly.
  • Travel Agent can not only load his own supplier content including data and images, but can also manage general content such as destinations, specials/hot deals, user defined pages and much more.
  • You can easily control your website(s) content without the need of an expensive web designer which reduces the business cost.
  • Multi Language Support helping Travel Agents target their specific destinations with that particular language.

Talk to an Expert

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