Emperia - Travel Agency ERP Software

TravelCarma Travel Agency Software

Internet Booking Engines

Back & Mid-Office Management

B2B Agent Management

Inventory Management

Supplier Integration

Quotation & Itinerary Management

TravelCarma Emperia is a web-based Travel Agency ERP that helps travel agencies maximize their online bookings while reducing their administrative costs. You can sell your travel products via multiple channels(B2C, B2B and B2B2C) and efficiently manage your operations through our advanced back-office automation module.

It is completely modular in nature making it truly scalable and can also easily be integrated with your existing IT solutions as and when needed.

  • Complete Booking Automation
  • Error Free Accounting
  • Faster Quote Generation
  • Higher Staff Productivity

Internet Booking Engines

TravelCarma offers a complete set of B2C/B2B Booking Engines for flights, hotels, packages, activities and transfers. Our Booking Engines can be easily integrated with any third-party supplier(s) of your choice as well as your directly contracted inventory.

  • Web based booking engine running off XML
  • All elements and pages are customizable to the needs of the customer
  • White label sites available
  • Auto cancellation of unconfirmed bookings before cancellation period starts
  • Co-branding of downline agents on Vouchers and Confirmation emails
  • Provision for display in multiple currencies with base currency
  • Allows all currency changes
  • Easy Integration with your existing website
  • Can access inventory of other vendors along with own inventory and show aggregated results. This is in case the vendors have their own system
  • Allows rules on the fly so as be able to offer variable pricing and incentives to the customer
  • Customer registration and management system. Allows capture of customer information which can be used for loyalty programs and incentives
  • Over and above the booking engine solution we can have amenities / facilities / specialty services section in the booking engine. This section would be useful for customers asking for special facilities and services
  • Can add on editable content pages

Back & Mid-Office Management

We provide a powerful back-office system that helps you manage all your business rules, such as markups and margins based on predefined criteria for effective revenue management. It helps agencies automate routine admin tasks and improve overall staff efficiency and reduce manpower cost.

  • Centralized Booking Management, including cancellations and modifications
  • Transaction Management
  • Advanced Users and Roles Management
  • Advanced Markup and margin setup
  • Configure if an employee can make credit based bookings for customers
  • You can also define branch wise markups and margins
  • Real-time tracking of who made the booking, when and on whose behalf. It also keeps a track of the employee bookings and the limits given to each employee
  • Advanced reports and analytics on the activities happening through the portal, including bookings, sales, revenues etc
  • Flexibility to develop new reports as required
  • Allows rules on the fly so as be able to offer variable pricing and incentives to the customer

B2B Agent Management

This module allows your sub-agents to securely access your live inventories, make reservations and issue confirmations for their customers. It also helps you manage agent markups, margins, credit limits, commissions and other business rules.

  • Multilevel Agency Setup and Markups
  • Agent wise markup and margins
  • Setup downline agents with secured access for each agent
  • Facility to setup prepaid and postpaid agents separately
  • Agent wise credit management facility
  • Agent wise online recharge facility
  • View and manage bookings made by downline agents
  • Facility to issue vouchers on behalf of downline agents
  • Facility for downline agents to apply real-time markup
  • Agent-wise booking reports

Inventory Management

Helps you and your vendors manage your inventory of hotels, packages, transfers, activities and car rentals with pricing and availability from a central location.

  • Multiple Supplier management
  • Real time availability of all inventories
  • Offline inventory management
  • Pricing control and allows additions of commissions and markups
  • Access to other online inventories, aggregation and versatile reporting
  • Interface to Manage & Control bookings
  • Amenities section which allows for stocking of special amenities at macro and micro levels also taking care of special requests
  • Data security, Confidentiality and Restricted Access for the admin site
  • Dynamic Dashboard displays the business statistics at a glace
  • Suppliers can setup various policies and also customize their webpage
  • Centrally manage content and sell it from the portal
  • Helps clients minimize their overheads of managing the content and processing manual confirmation for each booking on their own
  • This system would allow you to add every hotel with whom you have direct contracts and manage their rates and availabilities
  • Ability to provide separate access for each hotel and let hotels manage their rates and availabilities

Supplier Integration

TravelCarma allows travel agencies to connect to multiple suppliers at once, including all major GDSs as well as top Hotels, Packages, Activities and Car-rental suppliers.

  • Direct connect with 85+ travel supplier via XML
  • Inventory can be sourced from PMS, CRS, or RMS systems, online distribution systems such as GDS, IDS, OTAs, wholesalers etc
  • A wide choice of offerings that enables booking for hotels, flights, car rentals, tours, buses and more
  • Seamless communication between distributed and heterogeneous applications
  • Platform Agnostic - Connects to diverse platforms and data sources
  • Secured access layer to multiple systems, components and data sources
  • Compatible with Industry standard XML specifications (OTA and TTI)

Quotation & Itinerary Management

Preparing quotations is one of the most time-consuming areas for a travel agency. TravelCarma Itinerary and Quotation Builder is a powerful productivity tool that delivers massive time and cost savings to travel firms by allowing them to generate branded itineraries and quotes in minutes!

  • Ability to select multiple inventory items from the database and build customized itineraries on behalf of customers
  • You can save the itinerary with its validity & book at a later date with real-time rates and availability checks
  • Build quotes with the desired products and send them to multiple customers via email
  • You can copy, merge, save and reuse quotes which saves a phenomenal amount of time
  • Provides flexibility to build itineraries & quotes with both live and offline inventory
  • Itineraries and Quotes will carry your own branding and personalized look-and-feel
  • Once the customers approves you can book all the items in the quote in a single transaction
  • Reduces operational cost as your staff doesn’t have to juggle between multiple sites and spreadsheets

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Internet Booking Engines

TravelCarma offers complete set of Internet Booking Engines for Travel Agents which allow your customers to book different travel products offered by you like, Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants.

Our user-friendly booking engines helps your customers to easily search, check availability, compare, make booking and do payment online. The interactive, intuitive and attractive design of the booking engines involves your customer into a buying experience which ensures that they easily complete the booking cycle till payment. It also allows you to cross-sell your other products/services. This increases the customer satisfaction as well as increases look-to-book ratio.

On technical front, our Booking Engines are developed using latest technology. Through our aggregation engine, it can be easily integrated with multiple suppliers of different travel products (GDS, Wholesalers, etc) as well as your own contracted inventory. It allows you to apply business rules at various stages. For B2B agency, our unique "Quotation Management system" increases the productivity of your employees/sub-agents by 300% and profitability by 200%.

Booking Engines are also enabled for Social-Media as well as Mobile.

  • End-to-End Bookings
    • End-to-End inventory access and online bookings with instant confirmation
    • Instant confirmation for booking, modification, cancellation & registration
    • Online bookings on behalf of agents, members, or branch employees
  • Planner
    • Create and save Planner and share it on Facebook via email for future reference
    • User can view real time rates and make booking on click at link in the mail
  • Quotation Management
    • Add selected products to the Quotation and send it through email.
    • Quotation can be generated and send via email to multiple recipients.
  • White Label or Private Label Booking Engine
    • Booking engine can be easily integrated with other websites maintaining the same look and feel.
    • It can also be integrated with any other third party suppliers.
  • Facebook Booking Engine
    • Booking Engine allows the Facebook users to book online on your portal.
  • Mobile Booking Engine
    • User can make online booking at the portal using the mobile interface application.
  • Business Specific Booking Engine
    • Set up account for different users like customers, agents and corporate users.
    • Booking Engine supports corporate booking (MICE) with discounted rates.

Highlights

  • Multi Product, Multi Currency & Multi Lingual Booking Engine
  • Single Booking Engine For Different Business Models - B2B, B2C And B2E
  • Advanced Search And Filter Options For The Search Result
  • Supports Multicurrency, Hedging, Different Payment Gateways
  • Users Can View History Of Transaction Modifications, Cancellations & Bookings

Benefits

  • Travel Agent can provide online bookings of multiple businesses of Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants
  • Connection to multiple inventory with meta search ability helps agents to have multiple suppliers sources simultaneously
  • Maintain different business logics within the system
  • Interfaces with ancillary service providers including payment gateway
  • Automated fare rules, more info and conditions check

Inventory Management System

TravelCarma's CRS allows a travel business to easily set up and manage complete details of all its suppliers and inventory of hotels, packages, excursions, transfers and car-rentals along with pricing. They can load the inventory for different businesses, such as hotels, activities, packages and vehicles into the CRS, along with availability and net rates. They can then add mark-ups and/or commissions to the net rates and control the price to be shown on the website when somebody makes a search using the booking engine. With TravelCarma, travel agencies can also allow vendors to access the CRS so that the vendors can directly manage their inventory, reducing the workload of the travel agent.

They can also set up business rules, policies, promotions and differential pricing based on season, customer class etc as well as stop sell and black out dates(for hotels). TravelCarma's CRS makes it extremely easy for a travel business to manage its inventory and suppliers, and allows its customers and distributors to centrally access and book its inventory in real time.

  • User Management
    • Create users at different level and define access rights at each user level.
    • Information stored in CRS has a restricted access for users of the respective levels.
  • Role Management
    • Create users at operational levels who have rights to manage multiple businesses and inventory of subordinate user.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
  • Nationality Specific Rates
    • Define room rates based on nationality.
  • Promotion/Offer Management
    • Set up promotion/ offers for a specific period with exception criteria.
  • Stop Sell
    • Set black out dates (stop sell) for an inventory to make it unavailable for online booking.
  • Policy Management
    • Set up different policies by providing their respective details and parameters.
  • Comprehensive Report Generation
    • Comprehensive Report generation for various business objectives.

Highlights

  • Online Inventory Management
  • Updated Inventory Information
  • One point Control
  • Expansion in sales Network
  • Strategic Decision Making
  • Business Management
  • Easy Administration
  • Increased staff Productivity

Supplier Connectivity

Travel distribution is changing dynamically with suppliers trying to directly reach to either consumers or OTAs. With so many distribution channels available, it is a key to have efficient and effective Distribution Management strategy. There are a lot of complexities in the processes and business rules in managing commissions, rates, fees, etc. while distributing your inventory on different channels. Along with travel inventory, availability and rates, various metadata and optional services from the suppliers are also bundled in the travel product to sell.

TravelCarma has addressed these challenges with its proven expertise in integration with GDS/IDS/OTAs and other Travel Distribution Systems for its clients.

    • Integrations Expertise with Travel Distributors like HotelBeds, HotelsPro, GTA, Travco, Tourico, Hertz, Avis etc.
    • Integrations with Internet Distribution Systems (IDS) and other Online Travel Agents.
    • Expertise in sourcing/publishing, inventory and metadata information to/from different channels as well as alternate distribution sources.
    • Channel Management, Commission Management, and Pricing Management.
    • Fully web services driven, platform agnostic - connects to diverse platforms and data sources.
    • Compatibility with Open Travel Alliance (OTA) standards.

Highlights

  • Access of inventory available
  • Multiple sources Aggregation
  • Superior Connectivity
  • Incorporation into existing systems
  • Selected display of inventory
  • Installation of software not required
  • Increased efficiency and Productivity

Agent Management

Sales Channel Management is agency solution for small-medium-big size agencies. TravelCarma’s Sales Channel Management System is a hierarchical model for agents’ management. Associated travel agents do not need to manually maintain all their contracted rates and inventory. The latest update is available in the Travel agency system and can be viewed by any designated reservation staff, at any time, in real-time manner (online).

Sales Channel Management allows managing Agents, Sub-Agents for all hierarchy. Online Sales Channel Management allows managing commissions percentages for each agents and sub-agents. Each travel agent can be assigned a username and password to access their contracted rates/discounts directly from travel agent system.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Updated Technology usage
  • Round the clock Access
  • Minimize Administrative cost
  • Expand Agents Network
  • Easy & user Friendly interface

Online Travel Portal

Having an Online Travel Portal and updating it regularly is mandatory to survive and grow in the dynamic highly competitive environment of the Travel & Hospitality Industry. But it is very expensive and time consuming for creating, hosting, maintaining and updating such portal. Also, it requires technical skills and has dependency on web-masters.

TravelCarma addresses these challenges by offering a solution which helps you to drastically reduce the cost, time and effort of creating, maintaining and updating your Online Travel Portal. Our solution is very easy to use and you can yourself update/manage your website without any technical skills or dependency on web-masters.

Our solution is Content Management System (CMS) based which facilitates managing content as well as gives you full independent control of your website/portal. Moreover, you can also offer a website to your down-line agents (B2B2C) with your own booking engine (white-label).The solution is SEO (Search Engine Optimization) friendly and social media enabled, which ensures that you have more visitors and better look-to-book ratio.

We have already designed multiple website templates (layouts / designs) to choose for your portal (http://templates.travelcarma.com). Our readymade templates enable to quickly launch your portal. If you need a customized template (design) as per your choice/branding, our team of designers and Usability Analysts can help. Or if you already have your design ready, we can easily integrate it with our CMS.

  • Manage Website
    • Travel Agents can manage web content in WYSIWYG editor.
    • Add/edit webpage content, upload images, PDF files etc.
  • No Technical Expertise Required
    • Travel Agents can maintain the website themselves to avoid web maintenance expenditure.
    • Without any programming user can do modifications like new content updations or new page addition.
    • User can organize the web pages in hierarchical and sequential order and set link on each page for redirection to the same.
  • Manage & Capture Information
    • Travel Agent can manage Advertisement, Newsletter, Testimonial, Press Release and FAQs displayed on the site.
    • Manage various module level settings related to the records and user type.
    • Capture the customer’s details for email campaign.
  • Web Sharing & Search Engine Optimization
    • Share website content with other websites and applications.
    • Host the same content for multiple domains.
    • Create search engine friendly page with potential content to get easily optimized for search engine.
    • Travel Agent can create Tag Cloud and manage hyperlinks at each tag.
  • Social Media Integration
    • Site visitor can post their review for Deals/offer on the Social Media websites like Facebook.
    • Site visitor can follow Travel Portal profile at the Social Media website – Twitter to get updates.
    • User can also login into the system with his/her Facebook account details.

Highlights

  • Do-It-Yourself: easy to update web content using WYSIWYG editor
  • Easy to use
  • Reduce cost of Maintenance
  • Multilingual
  • Lesser Turnaround time
  • Greater Flexibility
  • SEO Friendly
  • Easy integration with booking engines and social networking modules.

Benefits

  • Online Travel Portal based on Content Management System (CMS) gives you full control on your website and content.
  • A frequently updated website attracts importance and higher page ranks by Search Engines. Our CMS allows you to leverage this benefit by easily update your website regularly.
  • Travel Agent can not only load his own supplier content including data and images, but can also manage general content such as destinations, specials/hot deals, user defined pages and much more.
  • You can easily control your website(s) content without the need of an expensive web designer which reduces the business cost.
  • Multi Language Support helping Travel Agents target their specific destinations with that particular language.

XML API Services

TravelCarma offers high end XML API web services solutions for travel agents. Travel Agent XML API will create gateway for you and connect your agents directly to you resource. Travel Agent XML API enables access to your resources and extends you agent range. Travel Agent XML API built on the concept of an Enterprise Service Bus (ESB) is scalable. Easily configurable architecture of Travel Supplier Connectivity is based on XML and SOA (Service Oriented Architecture).

XML API allows travel agents with proprietary or third-party booking platform to integrate and build highly customizable booking interface. It is able to query multi-GDS contents sourcing into singularly unified booking interface. Supply inventory from CRS as OTA (OpenTravel™ Alliance) compliant xml web services in a cost effective and secure manner.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Industry standards architecture
  • Map and translate data
  • Real time aggregated inventory
  • Keep with business environment
  • Reduce Duplicate data
  • Cost effective IT infrastructure

Talk to an Expert

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