Simplify your operations with our Enterprise Back-office solution

Automate routine back-end processes and improve your overall business profitability
Simplify your operations with our Enterprise Back-office solution
TravelCarma Travel Back Office System

With our back-office system you can manage all your business rules based on predefined criteria and automate routine tasks that take up a lot of time. It also helps you monitor your business through automatic accounting reconciliation and BI reports.

Our back-office solution works seamlessly across both web and mobile devices, allowing you to manage your business remotely. It is 100% cloud-based which means all your data is stored securely online and can be accessed from anywhere, anytime.

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Who is it for

  • Travel Agencies

    Travel Agencies

  • Travel Agencies

    OTAs

  • Travel Agencies

    TMCs

  • Travel Agencies

    Tour Operators


USPs of our Enterprise Back-office Solution

  • Standalone solution

    Our solution works with any booking platform. You just need to import your booking data via Excel/CSV files or automatically via APIs

  • Cloud-based for easy accessibility

    Unlike a lot of other solutions, our back-office system doesn’t require installation on local machines/servers. It can be accessed 24x7 and used for multiple divisions/locations

  • Benefits of SaaS with the Flexibility of Enterprise

    Our SaaS model allows you to enjoy 99.99% uptime, zero maintenance & free upgrades, but with customization & database separation for greater control

  • Automatic BSP Reconciliation

    Our solution can download & convert data files from your GDS(s) and compare them with BSP reports to generate one reconciled file for a faster, error-free process


Manage all your reservations in one place

  • Centralized tracking of all your online and offline bookings
  • Integration with front-office solutions via file transfer or API
  • Configuration of travel documents such as quotes, vouchers, e-tickets
  • Auto-generation of invoices with fully-customizable templates
  • Facility for your B2C, B2B and Corporate customers to manage their own bookings & payments
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Back Office
Back Office

Set up custom business rules

  • Set up B2C customers, sub-agents, corporate clients & suppliers with advanced business rules & policies for each
  • Configuration of various types of markups and commissions, based on product type(hotel, air, activity etc), region, portal etc
  • Ability to classify agents and assign unique markups to each agent class
  • Configure individual PCC for each corporate client
  • Management of local taxes and fees applicable on the bookings
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Know and look after your customers better

  • Unique ability for B2C, B2B and corporate clients to make online payments against their invoices
  • Ability to setup and manage 'n' number of B2C/B2B clients within the system
  • Classification of B2C customers for specific booking promotions and rates
  • Management of credit limits and deposits for B2B customers (sub-agents)
  • Integration with your existing CRM system
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Back Office
Back Office

Create attractive marketing offers and campaigns

  • Configuration of promo codes and discounts
  • Personalized emails with their own branding, unlike a white label
  • Integration with third-party email marketing tools for running email campaigns
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Automate your Accounting & Reconciliation

  • Automated BSP/ARC reconciliation for multiple regions (file downloads, uploads from GDS & BSP, transformations etc)
  • Customer and supplier reconciliation (including LCCs)
  • Automatically push the reconciled data into your existing accounting system for invoicing
  • Customer and supplier ledgers for both online and offline bookings
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Back Office
Back Office

Track your Business Performance

  • Track your sales, commissions and sub-agent performance with a customizable reporting module
  • Get consolidated as well as regional reports for both online bookings as well as bookings made by your employees/B2B agents offline
  • Ability to customize the reports in any way you want through our unique front-end APIs
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Top Benefits for your Business

  • Eliminates costly human errors

  • Improves staff efficiency & productivity

  • Allows you to focus on selling more

  • Helps you make better business decisions

Global Client Base

Africa : Benin, Cameroon, Kenya, Namibia, Nigeria, Libya, Zambia, Tunisia | Asia : China, Hong Kong, India, Indonesia, Pakistan, Philippines, Thailand, Vietnam | Europe : Albania, Croatia, Greece, Greenland, Italy, Spain, Turkey, United Kingdom | Latin America : Argentina, Chile, Dominican Republic, Honduras, Venezuela | Middle East : Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Palestinian Territory, United Arab Emirates | North America : Barbados, Bermuda, Canada, Jamaica, USA, Trinidad | Oceania : Australia, New Zealand