AI-Enabled Travel Agency Software and Platform Modernization
Modernize agency operations, booking workflows, CRM, back-office systems, supplier integrations, and custom travel platforms without forced rip-and-replace.
TravelCarma's travel agency software experience comes from years of building real agency platforms, Travel ERP, B2B/B2C booking workflows, CRM, back-office systems, supplier/API integrations, and quotation tools.
Today, we use that product-building experience to help agencies AI-enable operations, modernize existing systems, extend current platforms, and build bespoke agency technology where standard products cannot fit.
Discuss Your Agency Technology ChallengeGet Ready to Empower your Travel Agency
AI-Enabled Booking Workflows
Accounting and Reconciliation Automation
AI-Assisted Quote and Itinerary Workflows
Smarter Agency Operations
Take Bookings 24x7
TravelCarma's travel booking software has helped agencies support B2C and B2B customers across flights, hotels, packages, activities and ground transportation with real-time rates and availability. That same Travel Agency Software experience can now be used to modernize existing booking flows with AI-ready search, recommendations, quote assistance, customer-service workflows, third-party inventory and directly contracted inventory on the same interface.
Discuss Your Agency Technology Challenge
- Integrates easily with your existing website and branding
- Offers a seamless booking experience on both web and mobile
- Aggregate both your XML API suppliers and negotiated fares
- Auto-generate e-tickets and vouchers with your own logo
- Provide co-branded vouchers and emails to your sub-agents
- Allow customers to add multiple items to a cart and book them in one transaction
- Display a wide variety of filters and search options
- Display rates in multiple currencies
- Set rules on the fly to offer variable pricing and incentives to your clients
- Capture customer information for loyalty programs and incentives
- Auto cancellation of unconfirmed bookings
Simplify Back-Office Operations
Travel agency software and back-office travel system experience can help agencies manage operations, reporting, reconciliation, CRM, supplier rules and staff workflows from one place. AI and workflow automation can support reporting, exception handling, reconciliation, task automation and operational alerts without forcing a full platform replacement.
Discuss Your Agency Technology Challenge- Centrally manage web and mobile bookings, including cancellations and modifications
- Configure system wide user roles and logins
- Set up markups and margins based on product, sales channel, branch, region, supplier etc
- Set up both static and dynamic promotions and advertisements
- Allow staff to make credit-based bookings on behalf of customers
- Simplify reconciliation - find out exactly how much is receivable from suppliers, how much you owe your sub-agents etc
- Track employee bookings and the limits given to each employee
- Access advanced reports and analytics on the activities happening through the portal, including bookings, commissions, sales, revenues etc
- Manage customers and their booking records within the system or connect your existing CRM system into the booking platform seamlessly
Centrally Manage your B2B Agents
Our Travel Agency Booking Software experience supports B2B distribution and agency network operations around existing commercial rules, agent hierarchies, credit controls and partner workflows. Sub-agents can securely access live inventories, make reservations and issue instant confirmation while your team manages markups, margins, credit limits, commissions and other business rules on one platform.
Discuss Your Agency Technology Challenge
- Set up 'n' number of downline agents with secured access for each agent
- Classify agents and assign unique markups to each agent class
- Set up prepaid and postpaid agents separately
- Set up and manage agent-wise credit limits
- Provide private label booking portals to your agents (B2B2C)
- Get agent-wise online recharge facility
- View and manage bookings made by downline agents
- Issue vouchers on behalf of downline agents
- Let your downline agents apply real-time markups on B2B bookings
- Get agent-wise booking reports
Add & Distribute your Travel Products
Load all your directly contracted inventory of hotels, packages, activities and car rentals in the CRS and manage pricing, availability and booking policies from a central location with the help of our Travel Agency Software. Allow your hotel partners to log in via the extranet and update their inventory in the system. Content and inventory data can also be normalized for AI-ready search, quote creation, reporting and workflow automation.
Discuss Your Agency Technology Challenge- Add hotels and other vendors you have direct contracts with and manage their rates and availabilities
- Control pricing and configure commissions and markups
- Sell contracted inventory along with third-party content on your website
- Manage allocations and promotions for a season or a specific period, eg. Christmas/New Year
- Configure amenities at macro and micro levels to take care of special requests
- View business statistics at a glance through the dashboard
- Eliminate the hassle of managing your content and processing manual confirmation for each booking
- Provide individual login for each hotel and let the hotel manage their rates and availabilities through the extranet
- Distribute contracted inventory to resellers/affiliates through an outbound API
Integrate Third-party Suppliers
Have your own XML API contracts? Great! TravelCarma can support supplier/API integration and normalization for existing agency systems, booking engines, back-office tools and enterprise workflows. Integrate multiple third-party suppliers into your website to offer a wide range of content to your customers at the best possible rates, with less manual checking across supplier systems.
Discuss Your Agency Technology Challenge
- Choose from over 80 existing integrations and/or bring in new ones
- Offer your customers global inventory of hotels, flights, car rentals, tours and more
- Add your own markups to the supplier rates for optimal revenue management
- Platform Agnostic - Connect to diverse platforms and data sources
- Compatible with Industry standard XML specifications (OTA and TTI)
- Unified XML interface - initiate a single search against multiple suppliers and receive a single integrated response
- Sell unique and best priced hotel inventory on your portal using our de-duplication and mapping process
Build Complex Quotes in Minutes
Preparing quotations is one of the most time-consuming areas for a Travel Agency. TravelCarma's Online Travel Agency software helps you generate branded itineraries and quotes with real-time pricing, and can support AI-assisted itinerary generation, quote assembly, reusable templates, pricing checks and sales follow-up workflows.
Discuss Your Agency Technology Challenge- Select multiple inventory items from the database and build fully customized multi-day itineraries for customers
- Save the itinerary with its validity & book at a later date with real-time rates and availability checks
- Build quotes with the desired products and send them to multiple customers via email
- Book all the items in the quote in a single transaction
- Experience higher productivity as your staff won't have to juggle between multiple supplier systems and spreadsheets
- Copy, merge, save and reuse quotes which saves a phenomenal amount of time
Implementation Options
SaaS
Ideal for agencies that need a managed platform foundation
- A hosted platform option for agencies that want managed infrastructure
- Branding, configuration and practical workflow setup around your agency needs
- Pricing: One-time setup fee + monthly subscription that covers hosting, maintenance, upgrades and basic support
Enterprise
Ideal for agencies that need deeper control and extension
- Deployment and extension around your infrastructure, integrations and operating model
- Front-end APIs, bespoke modules and modernization support for custom agency platforms
- Pricing: Licence fee + annual maintenance
Emperia Brochure
FAQs
What is the cost of the solution?
We charge a one-time setup fee plus a fixed monthly subscription that includes hosting, maintenance and basic support. The setup fee and subscription amount depends on factors such as the modules you want, the APIs you bring, expected search/traffic volume(the load our system will have to manage) etc.
What are the available modules in the solution?
As part of our travel agency solution we offer a CMS-based website(with your own branding), B2C/B2B booking engine (for flights, hotels, activities, car rental, transfers), a back-office/agency management module, call center module (for on-behalf bookings). If you have direct contracts/negotiated rates, we also provide an inventory management module, or a CRS (for hotels, activities, car rental, fixed packages).
I already have a website. Can your booking engine integrate with my existing website?
Yes, we can integrate the booking engine into your existing website with your own suppliers.
Do you provide customization?
We provide minimal customization in the SaaS model as the application is hosted on a common cloud shared by multiple users. You can expect basic customization like your own branding across the portal and emails and theme colors. If you buy a CMS website from us you can customize the theme the way you want from the CMS itself. You will not be able to customize the booking engine in the SaaS module. If you want advanced customization you will need to buy a licensed version and the customizations will be chargeable.
How long will it take for me to go live?
Depending on the no of suppliers and the level of customization, it can take anywhere between a week to a couple of months.
Does your solution include inventory?
No, our travel agency solution doesn't include inventory. To be able to use this solution, you need to bring your own APIs or contracted inventory and we will integrate them into your portal.
How can we integrate our own APIs/direct contracts?
You will need to provide us a list of APIs you want to integrate along with the API documentation and live credentials using which we will activate live feeds on your portal(s). We have already integrated over 80 suppliers. We can also integrate any new suppliers that you bring.
What booking modes does your solution provide?
We provide multiple booking modes under this solution:
- Adaptability Call center where bookings can be made by your employees on behalf of customers.
- B2C where your retail customers can directly book from the portal.
- B2B where your sub-agents can log in and make bookings.
You can choose any of these depending on your business model.
How does your Platform process Payments?
It depends on the booking mode you select. In the call center mode, your employees can book with your integrated suppliers using your deposits with them.
For B2C, we can integrate your own choice payment gateway(s) to take card payments from your customers. We also offer a book-now-pay-later option where you can hold bookings (within the cancellation period) and collect payment from the client later.
In the B2B mode you can create an online wallet to manage sub-agent deposits and allow them to make bookings against the deposit. You can also maintain credit limits for your agents or corporate clients in the system.
Which currencies does your software support?
Our software supports multiple currencies. You can easily configure your portal's base currency through the back-office module. Our booking engine also provides real-time currency conversion to display the prices in your customer or agent's preferred currency on the front-end.
Where is your software hosted?
This is a SaaS(Software-as-a-Service) solution by default, wherein the solution is hosted on a common cloud used by several clients on a subscription basis to keep your costs low. If you want to host it on your own server you will need to go for on-premise hosting, which will cost significantly more.
How many people in my office can use the system?
There's no limit on the number of employees or sub-agents in the system.
Can I connect my existing accounting tool with your software?
You can import or export data between our software and your accounting software through CSV.
Will you provide training and support?
We will provide training as part of our onboarding. Video recordings of training sessions are available for reference later on. We provide basic support via our ticketing system free of cost with a 24-hour turnaround. For phone support and faster turnaround you can purchase our support packages.
Global Client Base
Africa : Benin, Cameroon, Kenya, Namibia, Nigeria, Libya, Zambia, Tunisia | Asia : China, Hong Kong, India, Indonesia, Pakistan, Philippines, Thailand, Vietnam | Europe : Albania, Croatia, Greece, Greenland, Italy, Spain, Turkey, United Kingdom | Latin America : Argentina, Chile, Dominican Republic, Honduras, Venezuela | Middle East : Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Palestinian Territory, United Arab Emirates | North America : Barbados, Bermuda, Canada, Jamaica, USA, Trinidad | Oceania : Australia, New Zealand