You are a travel agency with more than few to hundreds of customers and a network of hundreds of down line agents. Your customers are looking for an online experience and want more say in the offline booking process.More
If you aspire to become and OTA, are fully funded may or may not have a travel business. You need a complete full service solution off the solution which would reduce the time to market drastically.More
You are a small travel company, need to go online to meet the customer demand, want to get immediate access to global inventory but don’t want to contract with the suppliers nor want to pay deposits.More
For medium to large online travel companies with existing technology infrastructure, our services architecture in conjunction with our API access allows them to expose their existing content and business rules as services.More
Are you looking for a technology company which has the expertise in travel business, understands the online travel content, travel suppliers etc. to help you build a custom solution to take your business online?More
You are a travel agency with more than few to hundreds of customers and a network of hundreds of down line agents. Your customers are looking for an online experience and want more say in the offline booking process. You need to reduce your operations costs drastically and still providing quick responses to RFIs and reservation queries. You want to retain them but think it will cost too much and are not really sure if there is anyone who would provide you with a solution which will suit all your requirements.
TravelCarma’s Agent-OTA solutions are designed exactly for this model. You can provide your customers with superior online planning-booking experience and allow them to book on credit or pay at your office. Provide facility to review your products and plan a trip online 24x7 - like other OTAs - but give them the option to pay offline at your local office. This will not only delight your existing customers, but would also retain the ones who are turning towards large OTAs merely because your products and rates were not accessible online.
In addition our Quotations Module allows you to service complex travel queries with multiple destinations within minutes and even provide multiple options for each segment and destination. The same can be provided to the customer for online viewing. Booking can be done using the same saved quotations. This solution in itself would save enormous time of your employees. In addition our mid-office management allows you to manage all of your bookings and transactions with the suppliers. This coupled with our revenue management tools, the back office accounting and supplier management solutions provide complete automation of your business process resulting in very high cost savings.
Moreover, you can allow users/agents to create custom tours and itineraries with a combination of fixed packages, ground /air transportation and activities, share with others and book online, pay offline or on credit . This Quadruples your query handling capacity.
Also you don’t exactly aspire to be an OTA but still want to increase your customer base and service the same and retain them. TravelCarma understands this and has integrated social media marketing tools within the Agent-OTA solution for online marketing. This allows you to use your satisfied customers as your brand ambassadors on facebook and twitter, and allows you to advertise deals directly on the same thus helping you to advertise your agency at a fraction of the cost of the OTA.
The benefits mentioned above and the features/innovations described above provide great value to your business. They help increase business, ensure customer/sub-agent loyalty and retention, and assure additional profits due to operational efficiencies. It allows you to remain relevant in the changing markets and compete with the funded OTA’s without incurring the media and customer acquisition costs of the OTA.
If you aspire to become and OTA, are fully funded may or may not have a travel business. You need a complete full service solution off the solution which would reduce the time to market drastically. It needs to have all B2C features like expedia, makemytrip etc with customer management, mid-office, back office management, accounting, business rules, connectivity to reward and CRM systems, either have own CMS or be able to integrate into an CMS. In addition it should have inbuilt connectivity to global suppliers of travel inventory with own contracts like GDS for air (Amadeus, Galileo, Travelport, Abacus, Sabre) accommodation suppliers (like GTA, HotelBeds, Hotelspro, Tourico, Travco), car rentals, excursions and cruises. This should be possible with customers own contracts.
In addition you need transportation solutions for bus, rail and train. The solution should not only take care of the all aspects on online booking but also help in internet and social media marketing. At the same time it should be able to handle large volumes of hits and allow direct access to product detail (like hotel room booking) from online campaigns. TravelCarma OTA solutions are designed for a full service online OTA’s with exceptional features like online planners which can be converted to itineraries, shopping carts enabling users to book multiple products, dynamic packaging, build your trips module, book an pay later module etc.
If you plan to start small with your own funding or are innovative travel startup, the pay as go SaaS model works the best for you to start with. It allows you to start with minimum functionality and costs, adding functionality as their business grows. In addition our API’s based access (to content and business rules) allows you the flexibility to build your own unique implementations on different user platforms like web/mobile. This significantly reduces your time to market and costs. For online inventory we provide the flexibility of connecting to our customers preferred suppliers in addition to giving access to our supplier relationships.
You are a small travel company, need to go online to meet the customer demand, want to get immediate access to global inventory but don’t want to contract with the suppliers nor want to pay deposits. Also you want a solution which is cost effective but provides all the features of a full service online travel company. TravelCarma SaaS model would work best. We would also provide you connectivity with travel content wholesalers on our network which would be able to supply inventory either on credit or you can pay as you reserve with your internal/customers credit card.
We not only make available our product are successfully tested in 39 countries, but also bring along experience of those markets in form of active consultation through our domain experts.
For medium to large online travel companies with existing technology infrastructure, our services architecture in conjunction with our API access allows them to expose their existing content and business rules as services. This allows them redistribute content, extend functionality with custom modules and integrate with third party systems thus protecting existing investments. As our modules are designed to work with API’s they can be easily plugged into an existing infrastructure incorporating additional functionalities without affecting existing systems.
A hypothetical illustration would be incorporating the “social trip planning module” within Kayak’s existing infrastructure. This would allow multiple co-travelers to plan, share and discuss multi-destination itineraries and make collective decisions but pay individually saving them a phenomenal amount of time and still get a superior experience.
Are you looking for a technology company which has the expertise in travel business, understands the online travel content, travel suppliers etc. to help you build a custom solution to take your business online? Then TravelCarma is the right choice for you. Through our e-licensed implementation our core engine, the administrative and connectivity solutions we would be able to build custom solutions for our customers. We would utilize the inherent connectivity, infrastructure and rules through API’s in addition to our existing functional modules we would be able to build out any custom solution in a short time. This solution would be built on the backbone our proven and tested technology.
First of its kind Online Travel Software for Brick and Mortar Travel businesses that helps you provide your end customers with a superior online experience without losing the advantages of your offline services and helps you reduce your operations costs by 500%.