Travel Agency Solution

  • SME Travel company

    You are a travel agency with more than few to hundreds of customers and a network of hundreds of down line agents. Your customers are looking for an online experience and want more say in the offline booking process.

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  • Online Travel Startup

    If you aspire to become and OTA, are fully funded may or may not have a travel business. You need a complete full service solution off the solution which would reduce the time to market drastically.

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  • Small Travel Agency

    You are a small travel company, need to go online to meet the customer demand, want to get immediate access to global inventory but don’t want to contract with the suppliers nor want to pay deposits.

    More
  • Existing OTA

    For medium to large online travel companies with existing technology infrastructure, our services architecture in conjunction with our API access allows them to expose their existing content and business rules as services.

    More
  • Custom Solutions

    Are you looking for a technology company which has the expertise in travel business, understands the online travel content, travel suppliers etc. to help you build a custom solution to take your business online?

    More

SME Travel company

You are a travel agency with more than few to hundreds of customers and a network of hundreds of down line agents. Your customers are looking for an online experience and want more say in the offline booking process. You need to reduce your operations costs drastically and still providing quick responses to RFIs and reservation queries. You want to retain them but think it will cost too much and are not really sure if there is anyone who would provide you with a solution which will suit all your requirements.

TravelCarma’s Agent-OTA solutions are designed exactly for this model. You can provide your customers with superior online planning-booking experience and allow them to book on credit or pay at your office. Provide facility to review your products and plan a trip online 24x7 - like other OTAs - but give them the option to pay offline at your local office. This will not only delight your existing customers, but would also retain the ones who are turning towards large OTAs merely because your products and rates were not accessible online.

In addition our Quotations Module allows you to service complex travel queries with multiple destinations within minutes and even provide multiple options for each segment and destination. The same can be provided to the customer for online viewing. Booking can be done using the same saved quotations. This solution in itself would save enormous time of your employees. In addition our mid-office management allows you to manage all of your bookings and transactions with the suppliers. This coupled with our revenue management tools, the back office accounting and supplier management solutions provide complete automation of your business process resulting in very high cost savings.

Moreover, you can allow users/agents to create custom tours and itineraries with a combination of fixed packages, ground /air transportation and activities, share with others and book online, pay offline or on credit . This Quadruples your query handling capacity.

Also you don’t exactly aspire to be an OTA but still want to increase your customer base and service the same and retain them. TravelCarma understands this and has integrated social media marketing tools within the Agent-OTA solution for online marketing. This allows you to use your satisfied customers as your brand ambassadors on facebook and twitter, and allows you to advertise deals directly on the same thus helping you to advertise your agency at a fraction of the cost of the OTA.

The benefits mentioned above and the features/innovations described above provide great value to your business. They help increase business, ensure customer/sub-agent loyalty and retention, and assure additional profits due to operational efficiencies. It allows you to remain relevant in the changing markets and compete with the funded OTA’s without incurring the media and customer acquisition costs of the OTA.

Online Travel Startup

If you aspire to become and OTA, are fully funded may or may not have a travel business. You need a complete full service solution off the solution which would reduce the time to market drastically. It needs to have all B2C features like expedia, makemytrip etc with customer management, mid-office, back office management, accounting, business rules, connectivity to reward and CRM systems, either have own CMS or be able to integrate into an CMS. In addition it should have inbuilt connectivity to global suppliers of travel inventory with own contracts like GDS for air (Amadeus, Galileo, Travelport, Abacus, Sabre) accommodation suppliers (like GTA, HotelBeds, Hotelspro, Tourico, Travco), car rentals, excursions and cruises. This should be possible with customers own contracts.

In addition you need transportation solutions for bus, rail and train. The solution should not only take care of the all aspects on online booking but also help in internet and social media marketing. At the same time it should be able to handle large volumes of hits and allow direct access to product detail (like hotel room booking) from online campaigns. TravelCarma OTA solutions are designed for a full service online OTA’s with exceptional features like online planners which can be converted to itineraries, shopping carts enabling users to book multiple products, dynamic packaging, build your trips module, book an pay later module etc.

If you plan to start small with your own funding or are innovative travel startup, the pay as go SaaS model works the best for you to start with. It allows you to start with minimum functionality and costs, adding functionality as their business grows. In addition our API’s based access (to content and business rules) allows you the flexibility to build your own unique implementations on different user platforms like web/mobile. This significantly reduces your time to market and costs. For online inventory we provide the flexibility of connecting to our customers preferred suppliers in addition to giving access to our supplier relationships.

Small Travel Agency

You are a small travel company, need to go online to meet the customer demand, want to get immediate access to global inventory but don’t want to contract with the suppliers nor want to pay deposits. Also you want a solution which is cost effective but provides all the features of a full service online travel company. TravelCarma SaaS model would work best. We would also provide you connectivity with travel content wholesalers on our network which would be able to supply inventory either on credit or you can pay as you reserve with your internal/customers credit card.

We not only make available our product are successfully tested in 39 countries, but also bring along experience of those markets in form of active consultation through our domain experts.

Existing OTA

For medium to large online travel companies with existing technology infrastructure, our services architecture in conjunction with our API access allows them to expose their existing content and business rules as services. This allows them redistribute content, extend functionality with custom modules and integrate with third party systems thus protecting existing investments. As our modules are designed to work with API’s they can be easily plugged into an existing infrastructure incorporating additional functionalities without affecting existing systems.

A hypothetical illustration would be incorporating the “social trip planning module” within Kayak’s existing infrastructure. This would allow multiple co-travelers to plan, share and discuss multi-destination itineraries and make collective decisions but pay individually saving them a phenomenal amount of time and still get a superior experience.

Custom Solutions

Are you looking for a technology company which has the expertise in travel business, understands the online travel content, travel suppliers etc. to help you build a custom solution to take your business online? Then TravelCarma is the right choice for you. Through our e-licensed implementation our core engine, the administrative and connectivity solutions we would be able to build custom solutions for our customers. We would utilize the inherent connectivity, infrastructure and rules through API’s in addition to our existing functional modules we would be able to build out any custom solution in a short time. This solution would be built on the backbone our proven and tested technology.

First of its kind Online Travel Software for Brick and Mortar Travel businesses that helps you provide your end customers with a superior online experience without losing the advantages of your offline services and helps you reduce your operations costs by 500%.


One solution for web/mobile/tablet

You no longer need to have different apps for web/Iphone/android/blackberry/ windows/tablets. One solution for all points of sale (B2C, B2B, Call Center, Corporate Clients, and XML Distributors etc) reduces maintenance costs too.

Dynamic Quotation Manager

Allows you to build and send multi-product complex quotations in matter of minutes. Your Agents/Employees can create custom tour packages with an option to add offline products. Service 5X more queries, reduce costs, Increase efficiency.

Interactive Social / Group Planner

Social planner module allows multiple co-travelers to plan, share and discuss multi destination itineraries and make buy decisions collectively but pay individually. Saves phenomenal amount of planning time and provides a great user experience.

Book Online Pay Offline

Let for your customers review your products online, place booking request online, but pay offline/credit, give customers the flavor of online experience with the convenience and service of offline.

Central Booking Management

You can track every booking made on your system through a single screen. Your Employees/Agents can manage offline cancellation and modification requests. The system’s advanced intelligence will always keep your updated with failed transactions and their causes.

Instant connect with XML Suppliers

Connect with a number of XML suppliers of choice with your own contracts. Most of the major XML suppliers and GDS (80+) are pre-integrated with TravelCarma. Get instant connectivity with live feeds.

Channel Managers Compatible CRS

With increasing number of hotels switching to Channel Managers, you need a system which not only allows you to load your contracted rates with the hotels manually, but get the live rates through channel managers. Our software does this.

Multilevel Agency Management

Let your agents securely access your live inventories, make reservations and issue confirmations for their customers. You can set credit limits and pricing for each agents. The co-branding option lets your agents sell to their customers with their own branding on the emails and vouchers.

Corporate Booking Tools

Provides white labeled or co-branded booking platforms to corporate. Gives complete control on the inventory and pricing.

Comprehensive Markup Rules

For every business you can set unique markup rules. You can apply rules on the business, suppliers, destinations, nationalities, agents, customer class, booking modes, airlines etc.

Multi-Currency Support

Buy your inventories in different currencies, convert their rates into the currency of your market, apply real-time or manual currency conversion factors, hedge the volatile currencies and then sell it without worrying about market volatility.

Multilingual Content

When your customers are multilingual then why not have your website communicate with them in their language! Our system supports all the major languages including Chinese and Japanese.

Super PNRs

Allow multiple products to be booked through single transaction and manage the bookings through Super PNRs. It makes the tracking process fast and easy for customers, employees and agents.

Real-time Accounting and Reconciliation

Tracking Supplier costs, markups, agent wise prices, commissions, taxes for domestic and international transactions, and tracking receivables and payables is a complex process. Our system eases this process for you and provides variety of accounting reports.

Social Media Integrations

Social media integrations especially with Facebook and twitter are embedded deeply in our UI modules thus ensuring a higher rate of online customer acquisition and retention. Our Facebook booking platform has been modified and tuned for your Facebook Page.

CMS based Travel Websites

We have built library of website templates which are specially designed for travel portals. All the websites are based on Content Management System (CMS) which will enable you to manage your website content on your own without needing any technical assistance.

Inventory De-Duplication Tool

When you are procuring inventories from multiple suppliers/wholesalers, you will receive many duplicate products. Our data de-duplication and products mapping process ensures that you are selling unique and best priced inventories from your system.

Affordable and Scalable Solution

Good software is expensive and we’ve found a way to make it affordable for you. We provide our enterprise level solution also under subscription based model (SAAS) hosted on the cloud, which makes our cutting edge solutions affordable.


Transform into Online Travel Business
US: +1 904 328 3090
       +1 904 236 4868
UK: +44 203 051 6811

Email us on:
sales@travelcarma.com


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Market Focus

North America :

USA,

Canada,

Caribbean Islands

|

Europe :

UK,

Germany,

France,

Scandanavia,

Spain,

Greece,

Ukrain

|

Middle East :

Turkey,

Bahrain,

Kuwait,

Qatar,

Saudi Arabia,

United Arab Emirates,

Iran,

Cyprus,

Egypt

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Oceania :

Australia,

New Zealand

|

Southeast Asia :

Indonesia,

Malaysia,

Philippines,

Singapore,

Thailand,

Hong Kong

|

Latin America :

Argentina,

Brazil,

Dominican Republic,

Mexico,

Venezuela

|

Africa :

South Africa,

Kenya,

Tanzania