Simplify your back office operations with our
Travel Back Office Software

Automate routine back-end processes and improve your overall business profitability

TravelCarma Travel Agency Software
Travel ERP System

With our back-office system you can manage all your business rules based on predefined criteria and automate routine tasks that take up a lot of time. It also helps you monitor your business through automatic accounting reconciliation and BI reports.

Our back-office solution works seamlessly across both web and mobile devices, allowing you to manage your business remotely. It is 100% cloud-based which means all your data is stored securely online and can be accessed from anywhere, anytime.

Top Benefits for your Business

  • Eliminates costly human errors
  • Improves staff efficiency & productivity
  • Allows you to focus on selling more
  • Helps you make better business decisions

Manage all your reservations in one place

  • Centralized tracking of all your online and offline bookings
  • Allows you to view, cancel and modify reservations
  • Single admin interface for web and mobile transactions
  • Configuration of travel documents such as quotes, vouchers, e-tickets as well as financial documents like client and supplier invoices and payments with fully-customizable templates for each type of document

Set up custom business rules

  • Configuration of advanced business rules and policies for B2B and B2C channels
  • Configuration of various types of markups and commissions, based on product type(hotel, air, activity etc), region, portal etc
  • Ability to classify agents and assign unique markups to each agent class
  • Configure individual PCC for each corporate client
  • Management of local taxes and fees applicable on the bookings

Know and look after your customers better

  • Ability to setup and manage ā€˜nā€™ number of B2C/B2B clients within the system
  • Classification of B2C customers for specific booking promotions and rates
  • Management of credit limits and deposits for B2B customers (sub-agents)
  • Integration with your existing CRM system

Create attractive marketing offers and campaigns

  • Configuration of promo codes and discounts
  • Personalized emails with their own branding, unlike a white label
  • Integration with third-party email marketing tools for running email campaigns

Track your Accounting & Business performance

  • Automatic reconciliation with suppliers, BSP/ARC and clients to help track profitability
  • A comprehensive reporting module to help you keep track of sales, commission and sub-agent performance
  • All the reports and ledgers are able to show consolidated data for both online bookings as well as bookings made by your employees/agents offline


Internet Booking Engines

TravelCarma offers complete set of Internet Booking Engines for Travel Agents which allow your customers to book different travel products offered by you like, Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants.

Our user-friendly booking engines helps your customers to easily search, check availability, compare, make booking and do payment online. The interactive, intuitive and attractive design of the booking engines involves your customer into a buying experience which ensures that they easily complete the booking cycle till payment. It also allows you to cross-sell your other products/services. This increases the customer satisfaction as well as increases look-to-book ratio.

On technical front, our Booking Engines are developed using latest technology. Through our aggregation engine, it can be easily integrated with multiple suppliers of different travel products (GDS, Wholesalers, etc) as well as your own contracted inventory. It allows you to apply business rules at various stages. For B2B agency, our unique "Quotation Management system" increases the productivity of your employees/sub-agents by 300% and profitability by 200%.

Booking Engines are also enabled for Social-Media as well as Mobile.

  • End-to-End Bookings
    • End-to-End inventory access and online bookings with instant confirmation
    • Instant confirmation for booking, modification, cancellation & registration
    • Online bookings on behalf of agents, members, or branch employees
  • Planner
    • Create and save Planner and share it on Facebook via email for future reference
    • User can view real time rates and make booking on click at link in the mail
  • Quotation Management
    • Add selected products to the Quotation and send it through email.
    • Quotation can be generated and send via email to multiple recipients.
  • White Label or Private Label Booking Engine
    • Booking engine can be easily integrated with other websites maintaining the same look and feel.
    • It can also be integrated with any other third party suppliers.
  • Facebook Booking Engine
    • Booking Engine allows the Facebook users to book online on your portal.
  • Mobile Booking Engine
    • User can make online booking at the portal using the mobile interface application.
  • Business Specific Booking Engine
    • Set up account for different users like customers, agents and corporate users.
    • Booking Engine supports corporate booking (MICE) with discounted rates.

Highlights

  • Multi Product, Multi Currency & Multi Lingual Booking Engine
  • Single Booking Engine For Different Business Models - B2B, B2C And B2E
  • Advanced Search And Filter Options For The Search Result
  • Supports Multicurrency, Hedging, Different Payment Gateways
  • Users Can View History Of Transaction Modifications, Cancellations & Bookings

Benefits

  • Travel Agent can provide online bookings of multiple businesses of Hotels, Flights, Cars, Packages, Activities, Golf, Bus, Restaurants
  • Connection to multiple inventory with meta search ability helps agents to have multiple suppliers sources simultaneously
  • Maintain different business logics within the system
  • Interfaces with ancillary service providers including payment gateway
  • Automated fare rules, more info and conditions check

Inventory Management System

TravelCarma's CRS allows a travel business to easily set up and manage complete details of all its suppliers and inventory of hotels, packages, excursions, transfers and car-rentals along with pricing. They can load the inventory for different businesses, such as hotels, activities, packages and vehicles into the CRS, along with availability and net rates. They can then add mark-ups and/or commissions to the net rates and control the price to be shown on the website when somebody makes a search using the booking engine. With TravelCarma, travel agencies can also allow vendors to access the CRS so that the vendors can directly manage their inventory, reducing the workload of the travel agent.

They can also set up business rules, policies, promotions and differential pricing based on season, customer class etc as well as stop sell and black out dates(for hotels). TravelCarma's CRS makes it extremely easy for a travel business to manage its inventory and suppliers, and allows its customers and distributors to centrally access and book its inventory in real time.

  • User Management
    • Create users at different level and define access rights at each user level.
    • Information stored in CRS has a restricted access for users of the respective levels.
  • Role Management
    • Create users at operational levels who have rights to manage multiple businesses and inventory of subordinate user.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
  • Nationality Specific Rates
    • Define room rates based on nationality.
  • Promotion/Offer Management
    • Set up promotion/ offers for a specific period with exception criteria.
  • Stop Sell
    • Set black out dates (stop sell) for an inventory to make it unavailable for online booking.
  • Policy Management
    • Set up different policies by providing their respective details and parameters.
  • Comprehensive Report Generation
    • Comprehensive Report generation for various business objectives.

Highlights

  • Online Inventory Management
  • Updated Inventory Information
  • One point Control
  • Expansion in sales Network
  • Strategic Decision Making
  • Business Management
  • Easy Administration
  • Increased staff Productivity

Supplier Connectivity

Travel distribution is changing dynamically with suppliers trying to directly reach to either consumers or OTAs. With so many distribution channels available, it is a key to have efficient and effective Distribution Management strategy. There are a lot of complexities in the processes and business rules in managing commissions, rates, fees, etc. while distributing your inventory on different channels. Along with travel inventory, availability and rates, various metadata and optional services from the suppliers are also bundled in the travel product to sell.

TravelCarma has addressed these challenges with its proven expertise in integration with GDS/IDS/OTAs and other Travel Distribution Systems for its clients.

    • Integrations Expertise with Travel Distributors like HotelBeds, HotelsPro, GTA, Travco, Tourico, Hertz, Avis etc.
    • Integrations with Internet Distribution Systems (IDS) and other Online Travel Agents.
    • Expertise in sourcing/publishing, inventory and metadata information to/from different channels as well as alternate distribution sources.
    • Channel Management, Commission Management, and Pricing Management.
    • Fully web services driven, platform agnostic - connects to diverse platforms and data sources.
    • Compatibility with Open Travel Alliance (OTA) standards.

Highlights

  • Access of inventory available
  • Multiple sources Aggregation
  • Superior Connectivity
  • Incorporation into existing systems
  • Selected display of inventory
  • Installation of software not required
  • Increased efficiency and Productivity

Agent Management

Sales Channel Management is agency solution for small-medium-big size agencies. TravelCarma’s Sales Channel Management System is a hierarchical model for agents’ management. Associated travel agents do not need to manually maintain all their contracted rates and inventory. The latest update is available in the Travel agency system and can be viewed by any designated reservation staff, at any time, in real-time manner (online).

Sales Channel Management allows managing Agents, Sub-Agents for all hierarchy. Online Sales Channel Management allows managing commissions percentages for each agents and sub-agents. Each travel agent can be assigned a username and password to access their contracted rates/discounts directly from travel agent system.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Updated Technology usage
  • Round the clock Access
  • Minimize Administrative cost
  • Expand Agents Network
  • Easy & user Friendly interface

XML API Services

TravelCarma offers high end XML API web services solutions for travel agents. Travel Agent XML API will create gateway for you and connect your agents directly to you resource. Travel Agent XML API enables access to your resources and extends you agent range. Travel Agent XML API built on the concept of an Enterprise Service Bus (ESB) is scalable. Easily configurable architecture of Travel Supplier Connectivity is based on XML and SOA (Service Oriented Architecture).

XML API allows travel agents with proprietary or third-party booking platform to integrate and build highly customizable booking interface. It is able to query multi-GDS contents sourcing into singularly unified booking interface. Supply inventory from CRS as OTA (OpenTravel™ Alliance) compliant xml web services in a cost effective and secure manner.

  • Agency Management
    • User Management for different users of the system like agents, sub-agents, employees, corporate users.
  • Cobranding System
    • Configure Co-branding system for each user with rich look and feel interface.
  • Markup and Commission Management
    • Master Agent can add Distributor and set Markup, Margin & Commission for the down line sub agents etc.
    • Dynamically establish business rules and set exception criteria for markup & margin to be applicable.
    • Agent can set up commission for different businesses.
  • User Management
    • Master Agent can assign unique login credential to each of his downline members, which gives them restricted access to only required details.
  • Data Security and Confidentiality
    • Achieve data security & confidentiality by allowing access of specified features to designated users based on his/her Authority level.
  • Business Analytics
    • User can view various dynamic details on the Dashboard. Displayed details can be filtered based on some criteria.
    • Generate frequently used reports like agent commission and various dynamic reports, which would help in making business decision.
  • License and Contract Management
    • Master Agent can manage contract between sub-agents with different providers and services available for them.
  • Policy Management
    • Create different policies and set authorization level for taking policy approval.
    • Block and released members for required period as per the business needs.
  • Alert or notification
    • User can send an Alert or notification through Email/SMS when balance amount of agent reduces for making a booking.

Highlights

  • Industry standards architecture
  • Map and translate data
  • Real time aggregated inventory
  • Keep with business environment
  • Reduce Duplicate data
  • Cost effective IT infrastructure

Online Travel Portal

Having an Online Travel Portal and updating it regularly is mandatory to survive and grow in the dynamic highly competitive environment of the Travel & Hospitality Industry. But it is very expensive and time consuming for creating, hosting, maintaining and updating such portal. Also, it requires technical skills and has dependency on web-masters.

TravelCarma addresses these challenges by offering a solution which helps you to drastically reduce the cost, time and effort of creating, maintaining and updating your Online Travel Portal. Our solution is very easy to use and you can yourself update/manage your website without any technical skills or dependency on web-masters.

Our solution is Content Management System (CMS) based which facilitates managing content as well as gives you full independent control of your website/portal. Moreover, you can also offer a website to your down-line agents (B2B2C) with your own booking engine (white-label).The solution is SEO (Search Engine Optimization) friendly and social media enabled, which ensures that you have more visitors and better look-to-book ratio.

We have already designed multiple website templates (layouts / designs) to choose for your portal (http://templates.travelcarma.com). Our readymade templates enable to quickly launch your portal. If you need a customized template (design) as per your choice/branding, our team of designers and Usability Analysts can help. Or if you already have your design ready, we can easily integrate it with our CMS.

  • Manage Website
    • Travel Agents can manage web content in WYSIWYG editor.
    • Add/edit webpage content, upload images, PDF files etc.
  • No Technical Expertise Required
    • Travel Agents can maintain the website themselves to avoid web maintenance expenditure.
    • Without any programming user can do modifications like new content updations or new page addition.
    • User can organize the web pages in hierarchical and sequential order and set link on each page for redirection to the same.
  • Manage & Capture Information
    • Travel Agent can manage Advertisement, Newsletter, Testimonial, Press Release and FAQs displayed on the site.
    • Manage various module level settings related to the records and user type.
    • Capture the customer’s details for email campaign.
  • Web Sharing & Search Engine Optimization
    • Share website content with other websites and applications.
    • Host the same content for multiple domains.
    • Create search engine friendly page with potential content to get easily optimized for search engine.
    • Travel Agent can create Tag Cloud and manage hyperlinks at each tag.
  • Social Media Integration
    • Site visitor can post their review for Deals/offer on the Social Media websites like Facebook.
    • Site visitor can follow Travel Portal profile at the Social Media website – Twitter to get updates.
    • User can also login into the system with his/her Facebook account details.

Highlights

  • Do-It-Yourself: easy to update web content using WYSIWYG editor
  • Easy to use
  • Reduce cost of Maintenance
  • Multilingual
  • Lesser Turnaround time
  • Greater Flexibility
  • SEO Friendly
  • Easy integration with booking engines and social networking modules.

Benefits

  • Online Travel Portal based on Content Management System (CMS) gives you full control on your website and content.
  • A frequently updated website attracts importance and higher page ranks by Search Engines. Our CMS allows you to leverage this benefit by easily update your website regularly.
  • Travel Agent can not only load his own supplier content including data and images, but can also manage general content such as destinations, specials/hot deals, user defined pages and much more.
  • You can easily control your website(s) content without the need of an expensive web designer which reduces the business cost.
  • Multi Language Support helping Travel Agents target their specific destinations with that particular language.

Request a Demo

To see how TravelCarma Solutions can help your business, please fill out this short form and one of our sales experts will get in touch with you as soon as possible.









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