Through our 20+ years of experience of building award-winning travel technology solutions, we have developed a strong understanding of what Travel Companies want with a strong focus on how going online would add value to their current business.
Whether it’s aggregating and distributing content across multiple channels, understanding the online suppliers and their technology, automating reservations and back-office processes or achieving seamless connectivity across devices, platforms and systems, we have helped numerous of tourism companies achieve their business goals through systems tailored to their needs and their business model.
We have spent years developing solutions that would fit the needs of a majority of businesses across the world. But we also appreciate the need for bespoke solutions to suit specific business needs and workflows. Just tell us what you need and we will build it for you.
Corporate customers around the world have individual and often unique policies and authorization workflows, and Travel Management Companies serving these clients require a system that accommodates these workflows.
For TMCs and Corporates, TravelCarma provides a bespoke corporate booking tool that allows corporate clients to configure specific business rules, policies and booking workflows and enable their travel desk to make reservations on behalf of the employees using real-time rates and availability.
We can build the entire system from the ground-up based on client specifications or customize our existing modules to match your requirements. Customers can use our large pool of existing connections with suppliers to integrate their APIs into a fully customized booking engine.
We can also customize our contracted inventory management system (CRS) for managing your negotiated rates.
We can provide a completely custom solution for Tour operators and DMCs looking to transition from offline to online for managing their inventory, reservations and back office.
We already have existing CRS, mid-office, back office and agency modules on our platform for managing tour operations, but if you want to customize them to better fit your specific business needs, we can do so under the custom development model.
If you are an established travel agency and want an OTA solution built and managed by us but hosted on your own server, it is possible. We can provide you a team of dedicated professionals who will maintain your system remotely. You look after the customers and the contracting and leave the technology and support services to keep you running 24x7 to us.
The TravelCarma solution is designed keeping in mind the Industry standards in terms of functionalities and booking workflow required and followed by existing Travel Agents across the world. The same can be used by travel startups following the standard travel agency model.
However, if you are a funded travel startup with a distinct and disruptive business model, we can build a fully customized solution and turn your dream into a reality.
TravelCarma has strong expertise in the travel domain, having worked with travel and hospitality companies of all types and sizes over a span of over 20 years. We understand the pain points and challenges different travel businesses face (or could potentially face) in different areas of the business, and using our expertise we can offer solutions to meet those challenges.
Moreover, our exposure to a large number of supplier technologies and their integration makes it possible for the client to connect with any global supplier with confidence. TravelCarma has also been an active partner in OTA alliance and has provided various technological insights and recommendations towards the betterment of Travel Technology.
Over the years, we have built a large number of proven, ready-to-deploy solutions that fit most business models. This allows you to leverage our existing technology and knowledge of connectors to make customizations or build new solutions on top. This would help you reduce the overall development time and get your products out into the market quicker.
Our solution is scalable, allowing you to upgrade to API services for other businesses such as Transfers, Sightseeing/Day tours, Car Rental suppliers but without any new interface development as our unified API interface is driven completely by the request structure.
With TravelCarma, you don’t have to worry about talent. We would hire, train and manage a dedicated team of professionals on your behalf, thus minimizing your cost and effort of hiring. This team would comprise of individuals with considerable domain expertise and experience in building bespoke solutions specifically for the tourism industry. They will be trained thoroughly on your project and will be managed completely by us across the project lifecycle.
TravelCarma would manage the entire project from concept to delivery.
TravelCarma has a wide experience of integration with 85+ global API suppliers, including all major GDSs, Bedbanks and Payment Gateways. All you need is an API contract with the supplier(s) of your choice and we’ll integrate it for you in the shortest time possible. We have strong relationships with suppliers globally, so we can help you if you need assistance in dealing with any of the suppliers, pre or post integration.
We have extensive experience in API management and have developed a unique middleware engine that allows large travel businesses to aggregate data from multiple channels into a single API which they use to distribute inventory and content to their sub-agents and channel partners.
Using our API platform they can also build and launch their own API based mobile apps and sites.
TravelCarma enterprise solution is designed using Service Oriented Architecture (SOA). This makes it modular in nature so it is truly scalable and can easily be modified as per client’s specific requirements.
We provide development API using which customers can build their own UX while using the complete platform capabilities. This allows our customer to build user facing custom applications (mobile and web) while utilizing all travel functionality or the TravelCarma platform through API.
We use a simple Rest API that is independent of different business-wise schema and the same API structure could be utilized for all businesses which will minimize your development efforts to a large extent thus reducing time to market. Reducing development time and complexity in itself would cut costs by nearly half, thus providing a great ROI (return on investment). If the customer needs additional or new functionalities the same can be easily accommodated using the UX and data APIs which are optional and add-ons. This allows the client teams to extend the solutions and build our custom modules if needed.
We have delivered a large number of services projects over the last 20 years, for a wide range of travel and hospitality companies, including OTAs, DMCs, Large Travel Associations, TMCs and Rental Car Aggregators. Here are some case studies showing how we helped these companies achieve their goals:
The client wanted to create a strong e-commerce site and grow online bookings. It also wanted to provide agents with a tool to assist with selling its products and services.
TravelCarma enabled the client to build a portal which fulfilled their mission to be the operator of first choice in all the markets in which they operate. Being a travel portal, the website provides various and relevant services and in depth information to their clients.
The client is one of the major wholesalers for worldwide hotel bookings in India and provides a full spectrum of travel related services. Their client network comprises of more than a 1000 retail travel agents & corporate customers. They hold contracts with multiple wholesale suppliers, like HotelsPro, Hotelbeds, Tourico, Goglobal, Miki, GTA, Kuoni, as well as contracts with over 2000 hotels in South East Asia, Africa and the Middle East.
With the growth of their business it became very difficult for the Client to manage huge volume of inquiries, bookings, and operations like credit limits, commissions, vouchers, invoices, etc.
The client is one of the most unique and progressive hotel and tourism entities in the Americas. For more than four decades, it has made significant contributions by bringing together private sector ideas and funding in support of Aruba's tourism industry and community at large.
While many affiliates of the client on an individual basis had technology to capture direct business with online booking engines, they achieved limited success. The majority of business received by partners was via wholesale travel companies who are paid high commissions.
The client saw opportunities for Aruba as a destination to promote and attract consumers via their multimillion dollar advertising campaign to a destination website capable of effectively capturing non commissionable business on behalf of their members in efforts to increase revenues.
A technical evaluation of the client’s existing portal and the various products listed on it revealed the following:
On detailed analysis, the systems that would need to be implemented in the first phase of the website was laid out and it was clear that the system was going to be huge and that is why each system was segregated into separate sub-projects.
The proposed solution was divided into three major parts:
Extranets – The extranet would be a separate module and was made available to the admin users of the client and also the partner admin users. These member admin users would be able to maintain their inventory of various properties that they hold.
Booking Engines – The booking engines would be separate modules for the given types of properties that the client intended to sell via their official website. The products the client wanted to promote were Hotels, Vehicles, Restaurants and Excursions or Activities.
Social Networking websites – It was also offered that the customers who visited the island would be able to share their experiences with their friends and world by creating a website of their own wherein modules for social networking would be available for them like photo albums, Blogs, etc with a WYSIWYG editor.
DXchange – Our dynamic middleware engine DXchange would be used for the UI and the business logic to interact with each other. This would make the system dynamic and totally SOA based.
The benefits of the above implementation were multi-fold. The vendors were happier to provide their products via this interface rather than 3rd party booking engines/extranets, because of the high difference in the commission that they have to pay to such companies.
With our marketing tool playing an important role in post sales, the ability to maintain campaigns, and send personalized messages to the contacts/customers, retention rose to an all time high and the investment in upgrade of technology generated a considerably higher volume in bookings and revenue.
The client is one of the largest online car rental agents in Australia. They offer rental cars from different suppliers like Hertz, Avis, Budget, Europcar, Thrifty and others.
They had been running their business manual through offline booking process. With the growth of business and to survive against competition, they realized a need to offer Online booking through their website. They wanted to develop an online booking system which should integrate directly with the inventory from Hertz, Europcar, Avis, Budget & Thrifty suppliers via Web Services and allow users to make booking online.
To see how TravelCarma Solutions can help your business, please fill out this short form and one of our sales experts will get in touch with you as soon as possible.
Please note that our solutions are suitable only for companies that have their own inventory, either in the form of XML APIs or Direct Contracts. So if you have inventory, we'd love to talk to you! However, if you are looking for a system with inventory, we advise you to look elsewhere.
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