FAQ's

• Why do I really need a 'Hotel Booking Engine' for my website?

• Potential guests will be able to make reservations 24/7 through your website with instant confirmation, without the delays of manual processing by reservation staff.

• I handle online reservations from my website through a reservation request form. Why would I need a hotel booking engine with instant confirmation?

• A hotel reservation request form does not guarantee a booking. Several correspondences are needed before the sale is actually closed.
  
  An instant confirmation facility in your website will give your hotel a number of benefits such as:
  
  

  • Closing sales immediately, and turning your hotel website into a revenue center.
  • Avoid potential guests 'shopping around'.
  • Make guests feel certain of their reservations.
  • Enhance guests' pre-staying satisfaction as they are not disturbed by repeated correspondence in making reservations.
  • Reduce the work of informing guests of rates and availability.
  • Reduce the work of checking room allotments.
• I already maintain a massive bank of manual contracts with travel agents and corporate clients. How does TravelCarma Reservation System help me out?

• TravelCarma offers the speed and ease of online contracting. You can distribute a login and password combination to each of your travel agents and corporate clients so that they might access room rates and allotments you set directly from your website.
  
  Travel agents and corporate clients can make online reservations and get instant confirmation.

• Why should my agents switch from manual contracting to online contracting, using TravelCarma system?

• There are several reasons to make them switch, but the three most important ones are:
  
  

  • Greater access to allotments - Room allotment is shared among agents belonging to a given group-rate structure, available on a first-come, first-served basis.
  • Instant confirmation - No more waiting-period uncertainty! Online bookings will be confirmed instantly 24 hours a day, 365 days a year.
  • Fast information distribution - The mass-mailing feature in TravelCarma system will enable hotels to distribute their promotional rates directly to counter sales staff much faster than by fax or mail, giving on-line agents a competitive edge.

• My hotel is very small has only 35 rooms, so why would I need TravelCarma Solutions?

• Efficient use of allotments is critical to smaller hotels who cannot afford unused room nights. TravelCarma Solutions allows small hotels to share allotments with hundreds or even a thousand agents, generating greater opportunities for reservations even during off seasons. TravelCarma System can be used by hotels: B&B hotels to five-star hotels and hotel groups.
  
  Also our pricing is designed to accommodate small hotels like yours, so that you can stand up to the competition and have the advantage that only large hotels have currently.

• My hotel is running in full capacity, so why would we need any marketing services?

• What I am offering is a sales channel which will drive your sales through your own facebook users without doing any other type of marketing activities. You can target new customers apart from your repetitive customers. If you consider our facebook portal compared to commissions that you give to your travel agents, the amount paid to us is quite negligible.
  
  Please calculate your ROI as compared to the commissions you pay to your other marketing channels:
  http://www.travelcarma.com/facebook-booking-portal.htm

• We already have a booking engine in our website. Why we need a separate facebook portal.

• Having a booking engine with a website right inside facebook you are directly targeting your Facebook users and automatically increasing your customer loyalty. Its direct B2C where there are no commissions charged by us. You can pass some of the profits to your local customers or keep that with you.

• We cannot afford to pay directly upfront payment on booking portal. We can work on commission basis.

• We are technology service providers and offering you website inside your facebook page as a product. And thus we being in the business of technology don’t deal in commission basis with our clients. And if you consider our facebook portal compared to the commissions that you give to your travel agents, the amount paid for the complete facebook portal to us is quite negligible.
  
  Thus this will increase your direct customer base and also save considerable amount of commissions paid by you to other sales channels.
  
  Please calculate your ROI as compared to the commissions you pay to your other marketing channels:
  http://www.travelcarma.com/facebook-booking-portal.htm

• Why Should I buy a Booking Portal on Facebook as I am already having a website?

• Facebook has close to 700 million users and it is ever increasing with two times better conversion on transactions within Facebook compared to company’s own website.
  
  Some facts include:
  
  

  • US Internet users spent 41.1 billion minutes on Facebook ~ surpassing Google (39.8 billion minutes).
  • 1 in every 4min spent on Internet is spent on Facebook.
  • 15% higher conversion rate on customers driven from a friend’s wall post in Facebook.
  • 50% active users logs in daily and more than 30 billion pieces of content “liked” and “shared” by consumers each month
  • More than $3.78 billion worth of merchandise was put on Facebook storefronts in 2010

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